If I need to speak to reception staff?  

Telephone Consultations:       02890 865402  9.00 am - until all slots are filled

We deal with hundreds of calls per day, which are recorded for training and monitoring purposes.

We have direct telephone line numbers to help us deal with specific calls from patients.

We would appreciate if you could contact us by using the appropriate number.

Reception staff can only deal with one person at a time on each line number. If you get an engaged tone, this means that someone is on the line.

Our telephone lines are extremely busy first thing in the morning; you may find that if you need to speak to a receptionist for a non-urgent matter that telephoning after 11.00 am will make it easier to get through.

Please only use the answering machine for repeat prescription requests 

Please do not email Reception to request an appointment. 

What happens if I need a sick line? 

Telephone Enquiries: 11am - 12pm & 2 - 5pm

If you require a sick line you must certify yourself for the first 7 days, you do not need a sick line from the Doctor.

forms available at reception or by clicking the following link:

http://www.hmrc.gov.uk/forms/sc2.pdf).

/media/other/25435/SC2-Form.pdf

It is up to your employer to decide whether you are incapable of work,  A medical certificate, now called a "Statement of Fitness to Work" from the doctor is strong evidence that you are sick and should be accepted by your employer.

Please make sure that you book your appointment in sufficient time if you feel that you need a continuation line, the Doctor cannot leave another line without seeing you

. 

The doctor does not need to see you or issue a signing off line, if you feel that you are fit to go back to work, this can be discussed with your employer

 How do I get Test Results? 

Telephone 028 90 865402  from 11am - 12pm & 2 - 4pm  

If you have tests undertaken at the surgery, we would appreciate if you wait for 5 days after having your tests taken before contacting us for the results, unless you have been advised otherwise.  

 If the doctor needs to contact you regarding any of your results, the reception staff will phone you. 

If you wish to receive any blood results that need further action, you can provide us with your email address, we will then send a message to you. 

Please make sure that we have your correct telephone numbers.

For tests carried out at the request of a hospital doctor or nurse, these tests may be sent directly to you,  they may be explained to you at your next outpatient appointment or they may be sent to us. 

Please be aware that it can take at least 4 to 6 weeks for us to receive a letter from a hospital clinic.  

If you have a query, you should contact the secretary at the hospital initially, they should be able

to tell you how you will be informed of your results.

Change of Address or Telephone Numbers?

It is important that you inform us of any changes to your address or telephone number. 

We may need to contact you in an emergency. 

If you are awaiting any hospital appointments you should be aware that you need to inform the hospital directly of any change to your address

What happens if I need forms completed by the doctor?

If you need any type of form completed by one of the doctors, we would appreciate if you could allow at least 3 weeks for this to be completed.

Most forms are not part of the GMS contract, please be aware there may be a fee for completing these - this is at the GP discretion and will vary dependent on the work /time involved.

How can I register with the Practice?

New patients joining the Practice must reside in the areas of BT36, BT37 and BT15

When registering you shall be asked to bring an up to date Medical Card and Photographic ID. 

If you do not have a medical card we can provide a registration form that you must complete fully. 

We may need to request a copy of your passport, work permit or visa if you were

not born in the United Kingdom. 

We shall also request that you complete a New Patient Questionnaire "some patients will be advised to make an appointment soon after joining the practice. It is recommended that, when possible, you ensure you have enough prescribed medication from your previous doctor to allow time for new prescriptions to be issued as we often need to see your records to ensure safe prescribing"